FAQs

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders

Can I change/edit/cancel my order?

We process your order as soon as it's placed. Once an order has been placed, we are unable to make any changes (This includes cancellations/shipping/billing addresses, shipping method, inserting promo code, removing/adding/altering an item in your order etc.)

Customer Service

How do I contact customer service?

If your question isn't answered by browsing our product pages or FAQs, please contact our customer care team at contact@mvribythesea.com

Returns & Exchanges

How long does delivery take?

Our delivery times vary depending on your location. Please refer to our delivery information page.

Do you offer international shipping?

Yes, we ship globally. Shipping fees and times may vary depending on your location. Please refer to our delivery and shipping page for more details.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase for local and 45 days for international, provided the items are in original condition with tags attached. For more details, visit our returns and exchanges page.

If I am an international customer, when will my order arrive?

Our team asks for 1-7 business days to fulfill packages. Once shipped, we ask for 2-12 business days for delivery. Please note, packages are subject to carrier delays and all international packages can incur taxes by their local government.
Please note: We do not ship and/or deliver on weekends & some orders may require a signature.

Payment

What payment methods are accepted?

We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payments methods such as PayPal.

Further Questions

Where are you based?

We are proudly based in India, serving customers globally.

What materials are your swimwear and resort wear made of?

Our swimwear and resort wear are crafted from high-quality materials. Each product page provides specific material details for that particular item, but if you have further questions please reach out to us via email on contact@mvribythesea.com

How do I choose the right size?

We have a comprehensive size guide available on our website. Simply measure yourself and refer to our chart to find your perfect fit. If you’re between sizes, we recommend ordering the larger size for a more comfortable fit.

How do I care for my swimwear and resort wear?

To maintain the longevity of your items, we recommend hand washing swimwear and dry clean only for our resort wear. Please refer to our care page for further details.

Are your products sustainable and eco-friendly?

Sustainability is at the heart of our brand. Our materials are ethically sourced and we ensure sustainable manufacturing processes. For more on our sustainability efforts, check our sustainability page.

Do you offer discounts or promotional codes?

Yes, we occasionally run promotions and special offers. Subscribe to our newsletter and follow us on social media to stay updated!

How do I know if an item is in stock?

Our website is updated in real-time. If you can select your size and add the item to your cart, it’s in stock. If not, you’ll see an ‘SOLD OUT’ notice. You can opt to be notified when the item is restocked on the product page.

Do you have a physical store?

Yes, we have a store in New Delhi. Our address is:
7/17 Ground Floor
Sarvapriya Vihar
New Delhi 110016
Contact +91 9501719561

Do you offer custom or bespoke pieces?

At this time, we offer our standard collection. However, we’re always eager to hear feedback and might consider custom offerings in the future.